Furnace Won’t Ignite

Homeowner’s Checklist: Before You Call

You find yourself dealing with a broken furnace. Hopefully you are not discovering this in the middle of a freezing Wichita winter. The first cold snap to hit the Wichita area doesn’t just mean you’re dealing with a heater problem at a time you need heat, but you are also now faced with the difficulty of getting a professional heating technician to come to your home. It’s at this time of the cold season when Hanna Heating and Air as well as other HVAC companies across Wichita are getting flooded with furnace repair calls and so may not be able to get to your home as soon as you would like.

Fortunately, if you find that the cause of your broken furnace has to do with it not igniting, there are several things you can do as a homeowner that may actually fix the problem, allowing you to save time, money and prevent spending even one night in a very cold house.

Understanding Furnace ignition sources when your pilot light goes out

How to Light Your Furnace Ignition

There are 2 main ways that most furnaces ignite and so you first need to identify which of these ignition sources applies to your furnace.

Pilot Lighticon depicting a gas furnace with shows a blue pilot light

This is the oldest way that furnaces have been made to light. A pilot light is a small flame that is constantly burning inside your furnace. Look at the bottom of your furnace for a tray where the burners are and you will see a pilot light, usually located to one side and just slightly above the burners tray. You will need to supply fire to this pilot light, either with a long match or long lighter. Make sure the control know is set on pilot.

6 Steps: How to Light a Pilot Light
    1. Before even addressing the furnace itself, turn your thermostat down very low so that the heater won’t come on immediately when you light your pilot light.
    2. Turn the control knob so that it set on pilot. If it was already in the on position, turn it to off and wait 5 minutes in order to clear out any gas. SAFETY WARNING: If after waiting the 5 minutes you smell gas in that area, that could mean you have a gas leak somewhere. If so, do not attempt to light your furnace and instead contact us to come out and ensure your lines are safe for it to be relit.
    3. Turn the knob to pilot.
    4. Push in the control knob. You may be able to hear the sound of gas going through the pipe. With that being pressed, use either a long lit match or a long lighter to put a flame under the gas port of the pilot. If you see a small flame now burning from the pilot light, continue pressing the control knob for a full minute. If this is the first time you are lighting your heater for the first time of the season, it may take several minutes to get it lit. The gas that is needed to ignite the pilot light has to travel the length of the gas line. The longer your gas line is, the longer it will likely take before your pilot light will ignite.
    5. Slowly release the knob. Ideally your pilot light is still burning. Now you turn the knob to the on position.
    6. Turn your thermostat up. You should now see more flames burning in your furnace tray.

Electric Furnace Ignitionicon showing component of an electric furnace when dealing with a furnace that won't ignite

This is the most common type of ignition source for modern furnaces. An electric ignition is considered the safer of the two as it doesn’t require any amount of gas to ignite like a pilot light does. They are made of a metal alloy that heats up when an electric current goes through it. This heat ignites the gas/air mixture that is coming into your furnace. You can’t relight an electric ignition as you would a pilot light. Instead, you will be checking to see if the electric ignition is lighting up in order to help diagnose the problem, which may be to replace the electric ignition.

4 Steps: How to Check if your Furnace’s Electric Ignition is Burnt Out
    1. Turn the power on to your furnace.
    2. Look into your furnace to see if your ignitor is glowing. They are typically located in the same place as a pilot light (see above Pilot Light section).
    3. You will hear a click when the gas valve opens, sending gas through the area with the electric ignitor. You may hear the sound of gas hissing. If there is still no flames coming up from your electric ignitor, that is a good indication that your ignitor is burnt out.
    4. If you are able to get a good visual of the ignitor, spotting a crack in it is also an indication that your ignitor is burnt out or there is some problem with the power in supplying electricity to your furnace ignitor.

Replacing an electric ignitor is sometimes something homeowners can do themselves, at least those who feel confident enough handling furnace repair that requires more than basic maintenance skills. Beyond just your level of repair abilities, you do need to consider what type of furnace you are dealing with. Many modern, high-efficiency furnace models have an electric ignition tucked inside the unit that makes it difficult to access.

graphic image showing the 4 troubleshooting steps to handle when a furnace won't igniteTroubleshooting: Reasons Why a Furnace Won’t Ignite

If you’ve taken the necessary steps to ignite your furnace and it still won’t light, that could mean your furnace ignition is broken and needs to be replaced. However, there are several different causes that could be keeping your furnace from lighting that a homeowner can check. If it’s one of these lesser issues, the work and cost of getting your heating system back and running could be easier and cheaper than needing a repair from a heating technician.

Below is a list of 4 items that homeowners can check themselves before they call and have to pay for a service call. How much mechanical know-how you have may determine how many of these steps you feel comfortable doing yourself. These steps are listed in order of the most basic and easiest troubleshooting steps for a furnace that won’t ignite to the ones that may be just a bit too difficult or intimidating for those who don’t feel comfortable handling the mechanics of your heating system.

    1. Thermostat showing 57 degrees meaning the furnace isn’t workingCheck your thermostat
      Make sure your thermostat is set to heat, and that the temperature it is set at is above the current ambient temperature. Set the desired temperature up a few degrees. If you don’t feel heat coming from your vents shortly after doing this, you can eliminate this as the problem.
    2. Check your air filter
      It’s possible that a very dirty air filter could be preventing your furnace light from igniting. If the proper air flow isn’t happening, this could be restricting the pilot light from getting or staying lit. If you’re not sure how often you really need to be changing out your air filter, just try out our Air Filter Schedule Calculator to know how the specific needs of your home and family factor into finding a proper filter schedule.
    3. Graphic image showing the steps for how to reset a circuit breakerCheck the circuit breaker
      The circuit to your furnace may have gotten tripped. If so, turn it off for a few minutes then reset it. Watch to see if it trips again. If so, you will need an HVAC technician to look into what’s causing this problem. Contact us at Hanna and we will send a heating technician to your home for the repair your furnace needs.
    4. Check the gas line
      There is a switch inside or near the furnace that turns the furnace on and off. Make sure that it is set to the on position. Also look for the gas valve and make sure it isn’t shut. If you have other gas burning appliances, you should check to see if those are operating to verify whether the gas is on.

Furnace Ignites but Heat Still Not Coming on?

Well the good news is you eliminated one problem. But the bad news is there are still a variety of other issues that could be the one causing your furnace to not work. Fortunately there is more troubleshooting you can do with other components of your heating system, and many fixes you can do yourself. Check our Before You Call: Homeowners’ Broken Heater Checklist to troubleshoot other potential problems with your furnace.

One Little Way to Avoid a Big Furnace Problem

As we mentioned at the beginning, finding out your furnace isn’t working in the dead of a Kansas winter is the worst time. This can easily be prevented, and the first step in making that happen takes only a few seconds and you can do it RIGHT NOW!


Put a reminder on your phone to turn on your heater on a full month before you expect to need it. For many of us in the Wichita area, that date might be September 1.

This advice applies to your air conditioner as well. So while you have your calendar open, go ahead and schedule a reminder to turn your air conditioner on March 1.

If you notice any problems with your heating or air before the worst of the season strikes, you can contact us at Hanna and be sure to have the problem resolved well before you and your family really are in need of your furnace or air conditioner working. We have a large team of experienced HVAC technicians and have locations in West Wichita, Andover, and Newton. Plus, we can service all the surrounding communities for your heating and air conditioning needs.

Call us at (316) 945-3481


Add Comment

Your email address will not be published. Required fields are marked *

Hanna Heating and Air has been a trusted name in Wichita for 3 generations. With locations in Wichita, Newton and Andover, trust our HVAC technicians to be ready to deliver the services you need. Stop by and see our showroom of products on display at our main Wichita location at 220 N. West St. We are conveniently near the center of town. From Kellogg, take the West St. exit heading north. Our large West Wichita location is just a mile up the road on your right.

Need a repair today? With more than 70 trucks in the field, you can be sure no other local heating and air company can deliver faster professional service.

Whether you need repair, maintenance, or new installation of your furnace or air conditioner, contact us today to let us get our comfort specialists right to work on your home or business.

Receptions Call Number

WEST: (316)945-3481     EAST: (316)733-7913     NEWTON: (316)283-1598

Ask a Question